To ensure a friendly shopping experience at Changmi Bedding Shop, we hope that you carefully check the following when receiving your order:

  • Quantity.
  • Product name and product quality.
  • Product information and recipient information (compare with the information on the delivery note) when receiving the goods before signing and paying the delivery staff.

However, to provide you with peace of mind in shopping and experiencing Changmi’s services, we have established a return/exchange policy to protect consumer rights and commit to the quality of our products and services.

If you need to exchange/return goods purchased at Changmi, please contact us via hotline 0915734362:

Return/Exchange resolution time: Within 30 days from the date of delivery.

Return/Exchange conditions:

Changmi supports product exchange/return for customers if:

  • The product has manufacturing defects such as sewing errors, tears, scratches, color fading, etc.
  • The product is not wet, crumpled, etc.
  • The returned product must be in its original packaging as initially received, with all accessories, promotional gifts, and accompanying Changmi delivery note/ VAT invoice (if any).

Changmi will not accept returns/exchanges in the following cases:

  • The product is damaged due to customer’s fault.
  • The customer changes their mind, orders the wrong size, or is dissatisfied with the ordered product.

Return/Exchange process:

  • All return/exchange orders must include photos of the product condition, specifying any technical defects if present, and sent via email to with the subject “Return/Exchange Order #xxxxx.” Include photos of the packaging condition, noting points such as:
    • Is the packaging intact?
    • Was the product protected during shipping?
    • Is the product wet, etc.?

We regret to inform you that we currently do not support return shipping fees (except for service or product errors by Changmi). Please pay the shipping fee when returning the goods to Changmi.

If you need further assistance, please contact our hotline directly at 0915734362 for prompt support.